Shipping Information
◆Shipping method and shipping fee
- Sagawa Express: If your purchase amount is 10,000 yen or more (tax included), shipping is free. If your purchase amount is less than 10,000 yen (tax included), shipping is a flat rate of 1,000 yen.
- Sagawa Express: If your purchase amount is 10,000 yen or more (tax included), shipping is free. If your purchase amount is less than 10,000 yen (tax included), shipping is a flat rate of 1,000 yen.
◆Delivery area <br>Limited to within Japan.
However, delivery may not be possible to some areas, such as remote islands.
However, delivery may not be possible to some areas, such as remote islands.
◆Delivery period <br>Delivery preparation time: Approximately 3-6 business days from order date
(Excluding New Year's holidays, Saturdays, Sundays and public holidays)
Delivery time: Approximately 7 to 14 days. *The product will be prepared for shipping after payment is confirmed.
*Please note that we cannot ship on the same day.
*It will take about 3-6 business days to prepare for delivery. (Excluding New Year's holidays, Saturdays, Sundays, and public holidays)
*Depending on the product, additional delivery preparation time may be required.
*For popular items, delivery may take approximately 3-5 business days longer than the usual preparation time.
*Please note that we cannot accept order cancellations due to delivery delays.
(Excluding New Year's holidays, Saturdays, Sundays and public holidays)
Delivery time: Approximately 7 to 14 days. *The product will be prepared for shipping after payment is confirmed.
*Please note that we cannot ship on the same day.
*It will take about 3-6 business days to prepare for delivery. (Excluding New Year's holidays, Saturdays, Sundays, and public holidays)
*Depending on the product, additional delivery preparation time may be required.
*For popular items, delivery may take approximately 3-5 business days longer than the usual preparation time.
*Please note that we cannot accept order cancellations due to delivery delays.
◆Shipping information <br>Products will be shipped after payment is confirmed.
◆Regarding delivery date and time specifications <br>Please note that we do not accept requests for specific delivery dates and times.
◆About customs clearance and duties <br>When sending goods overseas, customs duties may be incurred in the destination country.
Since our products are shipped from China, you may be subject to customs duties when you receive the product.
Please pay any customs duties etc. incurred as follows:
*Customs duties are collected in Japan and are not related to this site.
For more information, please contact your local customs counselor.
Since our products are shipped from China, you may be subject to customs duties when you receive the product.
Please pay any customs duties etc. incurred as follows:
*Customs duties are collected in Japan and are not related to this site.
For more information, please contact your local customs counselor.
◆If we are unable to deliver the product due to your absence etc. <br>If you are not at home when the product is delivered, a delivery notice will be left in your mailbox. Please be sure to request redelivery using the method indicated on the delivery notice.
If a certain period of time passes without you receiving the product due to absence or other reasons, the package will be returned to us due to the delivery company's system.
Therefore, please note that if the item is returned to us due to reasons such as the expiration of the storage period, we will charge you for the round-trip shipping costs and handling fees.
Therefore, please note that if the item is returned to us due to reasons such as the expiration of the storage period, we will charge you for the round-trip shipping costs and handling fees.
◆If the addressee's name and address are incomplete <br>If your personal information such as your name or address is incorrect, the product will not be delivered and will be returned to us.
In the case of re-shipment, a handling fee and additional shipping charges will be charged, so please be sure to check the personal information you enter when placing your order.
In the case of re-shipment, a handling fee and additional shipping charges will be charged, so please be sure to check the personal information you enter when placing your order.
◆ Regarding products that are out of stock or waiting to be restocked <br>If the product is out of stock or waiting to be restocked, and will require some time, we will send you an email to inform you, but please note that if there is no reply, your order will be automatically cancelled.
◆Regarding changes to delivery address <br>We cannot accept changes to the delivery address after an order has been placed, so please enter it accurately when placing your order.